Family Eye Care of Woodstock and Lake Geneva Reviews

Here's what patients are saying about Family Eye Care of Woodstock and Lake Geneva

"We are Florida residents who are staying in Lake Geneva for 3 months. We were looking for a small, independent eye care facility to have an eye exam and found Family Eye Care of Lake Geneva by looking on the internet. What a stroke of luck to find this facility!!! Everything is top notch here including the receptionist (Jeanne), the dispenser (Angela), the state of the art equipment, and Dr. Mark himself. Dr. Mark explains every step of the exam in thorough detail to educate the patient. It was the best eye exam we have ever experienced in a relaxed, no rush atmosphere. Thank you, Family Eye Care. If we're in the area again we definitely will return to you."

"Love this office!"

"As always, very pleasant staff. Always accommodating and very professional and I can say I have never been disappointed by the service I get. Thank you!"

"I absolutely love Dr. Heinke and her staff!! Dr. Heinke is thorough and works tirelessly on behalf of her patients. Dr. Heinke takes the time to explain all procedures and surgeries. She listens to your concerns and fears and helps you understand clearly the procedure that will be performed, in my case cataract surgery. I would never trust my vision to anyone else. She is the absolute greatest eye doctor!!!"

"Thanks for taking me right away. I always appreciate your great care.."

"Everything was great, but when I went to order new glasses, there were only about 4 frames that would fit me. One pair was OK, but I don't like black. I will need to come back to see a pair of frames that Helen ordered to see if I like that color."

"Very personal care. Dr. Heinke is a very knowledgeable clinician and I know she is giving her best exam and recommendation when I come in to see her."

"Good service and informative. Friendly atmosphere like being with family."

"Great place. Friendly people."

"Dr. Heinke is always attentive, thorough, and kind. She never rushes through an appointment and explains everything through the eye exam process. We have been patients of hers for many years and are very fortunate to have such outstanding and compassionate care. Thank you!"

"The entire staff always makes me feel so welcomed and cared for! I am so thankful to Dr. Heinke... she is the best and always manages to make time to see me and address all my concerns! She is so patient and knowledgeable! I appreciate all of her expertise and genuine support!."

"I feel very well taken care of at Family Eye Care of Woodstock. They are timely, friendly and efficient."

"Dr. Heinke is incredibly knowledgeable, patient, and kind. Very friendly and helpful staff always makes for a pleasant visit experience. Can't say enough great things!"

"We had a wonderful experience!"

"Latest equipment and excellent doctors always guarantee first-rate examinations and the helpful staff are all competent and polite.."

"The eye doctor was very professional, thorough and friendly. The staff was efficient, friendly and very helpful. Enjoyed my visit."

"As always Dr. Heinke is helpful, answers all questions (even repeats) and is considerate!"

"Thank you for your timely reminders to me, it is very helpful. You always provide a friendly visit and generally I don't a have long wait unless there are unexpected circumstances. Oscar Gonzales."

"Prompt, professional and friendly."

"I had a wonderful experience. Thank you!"

"Is there a higher number than 10? Thank you for everything."

"Dr. Heinke and her staff as always are friendly, courteous and efficient. Dr. Heinke takes the time to answer questions and concerns and her knowledge is amazing."

"Great visit."

"Great staff!"

"Very thorough and professional. Thank you."

"Very friendly and helpful. Really takes time with patients. Never feel rushed."

"Great service and support. Product samples and order arrived within 2 days of my appointment. Keep up the great work."

"Very thorough and compassionate-excellent care!"

"Dr. Heinke was very patient and supportive with Mary."

"I've never had such a complete and enlightening exam as with Dr. Heinke. I learned things about my eye health that I simply could not ignore any longer. It was honest and although difficult to hear, I simply cannot take my eyesight for granted any longer. Great experience with a kind and attentive staff."

"I've been to Family Eye Care twice and have been very pleased both times - the staff is all knowledgeable and friendly and I didn't have to wait a long time for my appointment as I have with other eye doctors."

"Very impressed with the overall experience. Very competent staff, direct and efficient. Also, didn't have to wait long."

"This was my first visit. All staff members were delightful and informative. The technology in use was impressive and was explained to me as it was employed. Dr. Heinke is extremely knowledgeable and able to comfortably explain technical terms in layman's language which made me very comfortable. I would recommend this practice without reservation."

"As always the wait time was non-existent and also as always Dr. Heinke and her staff very courteous and helpful. Always learn something new!"

"Friendly and patient staff! Even my 5-year old and baby enjoyed their visit."

"Dr. Heinke is great at explaining medical information regarding eye issues and options. She is knowledgeable and cares about her patients."

"Dr. Heinke is extremely knowledgeable, warm and friendly. I look forward to working with her to find the best solutions to my unique vision issues."

"It is worth the drive from Caledonia to come to you."

"This was my first visit to Family Eyecare of Woodstock. Everyone was friendly, attentive and efficient. No long waiting, even though they were busy that day. Great experience."

"Inform clients of a full financial range of an eye care product, from lowest to highest."

"Very nice and professional office. This was my first visit and I will return."

"Really like Dr. Heinke and the staff. Unfortunately, spent over 2 hours in office total for the appointment. I appreciate that Dr. took her time with us and didn't have one hand on the door, however, 2 hours is a bit long considering my busy family schedule. Still, I will continue at this office because certain staff members make it worthwhile!"

"I can't recall the name of the woman, who helped me choose my glasses, but I loved her and she picked a fabulous pair for me! Ophelia was also wonderful, as was the doctor. All-in-all a most pleasant experience!"

"My husband and I have been going to see Dr. Heinke since 2007. She's friendly, thorough, and stays up to date on the latest findings and treatments. She goes the extra mile to make sure we get great care, even consulting our primary care doctor with health concerns. We couldn't be in better hands!"

"Everyone is always so pleasant and helpful. A pleasure to go there."

"Everything was wonderful and I was pleased with the thoroughness of my exam and the courteousness of the office staff."

"Everyone was friendly and helpful. The new doctor was very knowledgeable, friendly and answered all my questions."

"I had a great experience and feel like I got a much more comprehensive exam than I have anywhere else in the past. Your selection of frames is also very good and I love that you're so helpful in guiding us toward frames we may like."

"Great visit. My favorite Dr. and place to visit - always great. And Helen rocks too."

"I forgot to bring in my birthday discount the day of my appointment. I will be stopping by to see if you will honor it."

"I had asked for some guidance so that I could make a decision about ordering glasses. Although I left last night with some knowledge, I was contacted today with additional information that helped me come to a conclusion. Thank you for following up! PS - The new team members I interacted with were great!"

"I feel lucky to have found Dr. Heinke and her team - Dr. Heinke is thorough, very personable and gives you her full attention. I always know I am in good hands when I go to her! Optician takes the time to assure the glasses are a good fit and look. Cindy is efficient and patient when assisting with billing problems etc. Thank you - you are the best! I have recommended you often and in fact had referred to you initially also."

"Service is consistently excellent."

"A visit to see Dr. Heinke for my eye care needs is always a very positive experience. Her staff had contacted me a few days prior to my appointment to offer me an earlier time slot, which was very much appreciated although my schedule did not allow me to accept it. On the day of my appointment, I actually got in a few minutes early! That was a welcomed surprise when most health care professionals run at least a few minutes to an hour late! Dr. Heinke took the time, as always, to inquire about overall health and any pertinent issues, which lends important context / insights to the doctor-patient relationship and treatment process. She gives you her undivided attention and never rushes. In today's challenging healthcare environment it is truly refreshing and reassuring to know that I/we have such an outstanding professional to rely on and TRUST. Thank you, Dr. Heinke!"

"I had a wonderful experience. Thank you!"

"Wonderful caring doctor and staff."

"Everyone was so warm and friendly. The doctor was thorough and informative in explaining my eye health and contact lens options. I am so happy to have found you as my family's new eye doctor."

"Love my new eye doctor's practice."

"Your clinic is just wonderful!"

"I was so surprised about the diagnosis; I guess overwhelmed is a better word, I couldn't focus on the information presented. It was displayed and explained well, but perhaps a handout on the whole diagnosis and possible resolutions would be nice to review following the appointment. As far as the cost involved, I didn't ask about payment plans because I foresee a cash payment, but that was something I might have thought to ask about anyway to see if a plan is actually possible. It was nice to have the reception staff go ahead and schedule the necessary "pre-op" appointment for me while I was checking out. That puts a plan in place and gives me some direction with regard to time off requests at work and planning around the holidays. Thanks so much, everyone! "

"Everyone was very nice and helpful."

"I felt like I wasn't rushed. That's rare anymore."

"Super friendly and knowledgeable staff. Extremely efficient. Dr. Jessica is fantastic. She explains everything and is super patient. It's always a great experience when visiting the office."

"I always feel like I have received a quality exam and care after my appointment. The doctor and staff generate that feeling in their attitude and demeanor."

"Very knowledgeable and wonderful staff. Excellent steric and really thorough exam. From my 6-year-old to Mom and Dad we were very happy with Dr. Heinke and the entire staff. You and your family will not be disappointed."

"In this modern day, it was such a pleasure to visit your "Old School" practice that sincerely cares and was so thorough! I wish I was local. Thanks."

"Everything was excellent. The only thing that I would find different to the big box stores is that the glasses and frames appear to be more expensive."

"Very friendly staff. I feel I received excellent care."

"Dr. Heinke was extremely informative and took a thorough look at my health history and supplements to ensure that everything was in balance from an eye care perspective. The front desk staff was kind and helpful. They squeezed me in that same day to take care of my eye emergency. It was busy, so my follow-up appt wasn't scheduled. (We all forgot about it!) I called back a few days later to schedule."

"This was my first visit and I am glad to say it was very enjoyable. Dr. Heinke took the time to explain what was going on and was very thorough. I am really pleased with my visit and will continue to use Dr. Heinke in the future."

"I was seen as a new patient with an emergency. They were very kind in scheduling me quickly so that I could be seen in a timely manner. Thank you!"

"Very professional staff and the doctor was great."

"Very helpful and friendly staff. Dr took extra time to be thorough and even helped me choose glasses."

"I am anxious to try the new procedure for dry eyes and will comment on that after it is done."

"I am very pleased and comfortable with your service."

"The doctor and the staff were very thorough in providing me a comprehensive eye exam. I feel comfortable in the fact that I received the absolute best eye care."

"I like Dr. Heinke very much."

"Very easygoing visit; felt that I was in professional hands."

"I really cannot suggest any changes for the better, everything was handled quickly, efficiently and all questions were answered. Dr. Heinke put me at ease and allowed me to feel that with my new glasses I will be able to read again without struggling. Thank you all."

"Very friendly and helpful!"

"The staff is always very nice and very helpful."

"Everyone is patient and kind. That is rare in busy environments. Thank you!"

"I think the office is very friendly. "

"Dr. Heinke was great at explaining everything and very thorough. I appreciated her care."

"I would change nothing; everything was great!"

"Everyone that works at this is office is wonderful. The service is excellent and we love coming to this office. No complaints."

"Dr. Heinke does a great job. She is thorough, takes her time, and has made good suggestions as to how to improve my eye health. Highly recommended!"

"My visit was great! I couldn't have gone better."

"At this time I cannot think of anything that should be changed. Everything went very smoothly and no problems."

"I had a great experience on my first visit. All my questions and concerns were addressed in a positive manner. The staff was friendly and Dr, Heinke was very professional and genuine."

"Due to a medical concern from my physician, Dr. Heinke and staff responded to see me in Nov '14, ahead of a scheduled Jan '15 appointment. In addition to an exam, they ran two different scans, so results could be forwarded in a timely manner to my physician and also to my neurologist. Dr. Heinke has always taken the patience to review my Keratoconus condition using gas permeable contacts, a very accurately prescribe a correction."

"It was helpful having photos taken wearing the different frames. Choosing frames before the exam and dilated eyes might be helpful if you know you want new glasses."

"Got a very fast appointment. Dr. Heinke explains things very well."

"The entire staff at Family Eye Care of Woodstock was wonderful and very professional. My exam was thorough and informative. My choices of eyewear were explained and my lifestyle was considered when options were presented."

"Staff was very friendly and helpful."

"I was very pleased with my visit with Dr. Heinke. I appreciate that she is very cautious and told me what needed to be done. Thanks."

"Grateful that you have the quality standard you do in frames as I have had my glasses for years saving so that someday I can purchase a new pair."

"I was a new patient and I felt very welcome. The Dr. was caring and concerned. The staff was very pleasant and so very helpful."

"As always, the visit was friendly, painless."

"Can't imagine a better exam anyplace else…love your frames and staff!"

"Always a great experience."

"Everyone is friendly and incredibly knowledgeable."

"Time is a key for me. The total appointment time was an hour and a half. I, of course, appreciate the individual attention and want to make sure everything is appropriately and thoroughly covered, but wait time is occasionally a challenge in my schedule. Otherwise, everything was great! Thanks for asking."

"Every time I come into the office the staff is so warm and welcoming. Add to that a doctor that is determined to get things as close to great as possible, and you have a winning combination. I highly encourage anyone to stop by for their eye care needs."

"Have been patients for many years, always have been treated very good, they are very professional but very friendly."

"Dr. Heinke always takes the necessary time to fully evaluate my situation and make recommendations. In the years I've been going to her for my eye care I have never felt a moment of being rushed. Her full attention is on the patient. She is extremely knowledgeable and her professional demeanor is compassionate and kind. I always feel confident in treatment direction. Her staff is friendly and attentive."

"Have been going to this facility for over 25 years and highly recommend."

"Was very happy to learn about and sign up for the Care Credit program to help with payment. Thanks."

"Very happy with everyone here!"

"Take care of your eyes here. You use them all your waking hours. They will 'see you through' any issues."

"I love that every time I walk in I am given a friendly greeting. My boys are given so much fun attention that they never mind going to the eye doctor. My boys can be rough on their glasses and I always feel that the office staff works hard to fix the glasses for us! Great selection of glasses, friendly and hardworking staff, and doctors that take their time to evaluate and make sure you understand! Thank you!"

"Liked Dr. Heinke and her staff very much. Everyone was warm and friendly. Very positive experience."

"Excellent service as always."

"Very thorough exam. Excellent explanations. Always on time. I highly recommend."

"Everyone there is amazing. I have always had excellent care. The staff is friendly, caring and well-trained and I never feel rushed. And Dr. Heinke is top notch. I wouldn't trust my sight to anyone else. Thanks to all!"

"The office staff is great!"

"I was very grateful for the explanation of my insurance coverage -- that I would not be eligible for new lenses until June. Thank you."

"Dr. Heinke is very thorough and explained everything to me in very easy-to-understand terms. She listened to my issues and did some extra tests to determine the cause of my issues. I only wish my other doctors could work with the same thoughtfulness and professionalism."

"Dr. Heinke is an outstanding eye doctor. She's pleasant, attentive, & explains everything. She has caught several problems with me & my family that have gone unnoticed by other eye doctors. She's awesome!"

"Dr. Heinke was very thorough and I feel very well taken care of. The glasses area in the waiting room seems exposed, but I don't know how this could be remedied, as it would need another room with adequate space."